JC Enterprises
Website: www.jcwebsite.com | Email: john@jcwebsite.com | Phone: 800-814-6330
Address: P O Box 32, Goodland, FL 34140
Last Updated: August 19, 2026
JC Enterprises supplies wholesale merchandise to retail stores. We know that not every piece moves at the same rate in every shop, and we have always worked with our accounts on merchandise that does not sell. This policy explains how returns, exchanges, and credits work.
1. WHOLESALE EXCHANGE PROGRAM
1.1 Merchandise That Does Not Sell
We gladly exchange merchandise that has not sold in your store. Unsold merchandise in resalable condition may be returned for store credit toward future orders. This is the core of how we have worked with our accounts for over 20 years.
Unsold merchandise may be returned for store credit within 12 months of the invoice date. Merchandise returned after 12 months may be accepted at our discretion.
1.2 Condition of Returned Merchandise
All returned merchandise must be:
- In original, resalable condition
- Unworn, undamaged, and free of price stickers or store tags that cannot be removed cleanly
- In original packaging where applicable, including bagged stone lots
- Accompanied by the original invoice number
1.3 Credit vs. Refund
Unsold merchandise returned under the exchange program is issued as store credit toward future orders. Refunds to the original payment method are issued for damaged, defective, or incorrectly shipped merchandise.
Store credit is the remedy for unsold merchandise returned under the exchange program. Refunds to the original payment method are reserved for merchandise that arrives damaged, defective, or incorrectly shipped.
1.4 Non-Returnable Merchandise
The following cannot be returned:
- Merchandise that has been damaged, worn, or displayed to the point it is no longer resalable
- Closeout or clearance merchandise (unless defective)
- Custom or special-order merchandise
Opened stone bags in resalable condition may be returned, and there is no minimum dollar amount on a return.
2. RETURN PROCESS
2.1 Requesting a Return
To return merchandise, please:
- Contact us at john@jcwebsite.com or 800-814-6330 with your invoice number and the items you wish to return
- Wait for confirmation and return authorization before shipping anything back
- Ship the merchandise to the address below
Returns sent without prior authorization may be delayed or refused.
2.2 Return Shipping
Return shipping costs are the responsibility of the customer, except where:
- The merchandise received was defective
- The wrong merchandise was shipped
- The merchandise was damaged in transit
In those cases JC Enterprises will cover return shipping.
2.3 Return Address
JC Enterprises
P O Box 32, Goodland, FL 34140
2.4 Proof of Return
We recommend using a trackable shipping service and keeping proof of postage until your return has been processed.
3. CREDITS AND REFUNDS
3.1 Processing Time
Once we receive and inspect your return, please allow:
- 3-5 business days to inspect and process the return
- 2-7 business days for any refund to appear, depending on the payment method
3.2 Refund Method
Refunds are issued to the original payment method used for the order. Store credit is applied to your account and may be used on any future order.
3.3 Restocking
JC Enterprises does not charge a restocking fee on returned merchandise.
4. DAMAGED OR DEFECTIVE MERCHANDISE
4.1 Reporting
If merchandise arrives damaged or defective, contact us within 7 days of receipt with:
- Your invoice number
- A description of the damage or defect
- Photographs of the affected merchandise and packaging
4.2 Resolution
For damaged or defective merchandise we will offer a replacement (subject to availability), store credit, or a full refund including original shipping.
4.3 Natural Variation in Stone and Handmade Goods
Natural stones vary in color, size, banding, and inclusions, and much of our jewelry is handmade in small batches — most pieces are one of a kind. These natural variations are expected and are not considered defects. If a piece arrives broken, or is significantly different from its description, contact us and we will make it right.
5. SHORTAGES AND SHIPPING ERRORS
Please check your order against the packing list on arrival. Report any shortage, overage, or incorrect item within 7 days of receipt and we will correct it at our expense.
6. ORDER CANCELLATIONS
To cancel an order, contact us at john@jcwebsite.com or 800-814-6330 as soon as possible. We can only cancel orders that have not yet shipped. Cancellation requests are processed within 1 business day. If your order has already shipped, please follow the standard return process above.
7. CONTACT US
Questions about a return, exchange, or credit:
JC Enterprises
P O Box 32, Goodland, FL 34140
Email: john@jcwebsite.com
Phone: 800-814-6330